The continuing saga of alternate mathematical calculations by QuickBooks Online Accounting Software
The most frustration caused by this glitch has come from Intuit’s support system’s SOP. The frontline phone support agent and the backend engineers do not communicate to the customer very well. Cue increase stress in your customer.
The original customer support representative for QuickBooks Online closed the case. I showed him how the Progress Invoice was being calculated incorrectly through the share screen option. He saw the hinky action from a distance and the wrong answer being generated. Started to go haywire last Friday, March 18, 2022. First call into support was on Monday.
The problem with this customer support model is the communication channels between Intuit’s different departments. I received an email without any pertinent information or explanation, so I initiate another call to find out the status of the repair or fix and found out that the case has been close. No explanation of solutions or time frame or any other status info. Just closed.
Oh well, moving on to bigger and better things. We will have to audit the accounts that were affected by the glitch. I did create a partial invoice from an estimate this morning and it did calculate the correct amount. But when I submit the final invoice, I will have to get back to you on the success or failure…Stay tuned.
Is QuickBooks Online a good solution?
Yes, it is still a very good Sofware as A Service (SaaS) solution for small business owners to consider. In our experience, it is more powerful than some of the other (won’t mention here) options available. We are confident in Intuit’s abilities to continue to provide the small business community a product to meet your accounting needs. I just wish their support system did a better communication job with me.
In other news…Tax Season 2022…
Bookkeeping makes tax filing a breeze compared to not having a system in place. Many small businesses do not need a complex accounting system to be able to generate the profit & loss statement. You will need to track your bank account, liabilities, and assets by some means to get an accurate picture of what your company owns, who has equity in your company, and any liabilities your company owes.
This is where QuickBooks online or Desktop come in handy for owners to consider. It can simplify getting the Chart of Accounts set up and running. This is the list of the places to store the business’s financial transactions. And remember that at least two of the accounts will be affected by each and every purchase, sale, payment, deposit, and so on.
In the end, you will save both a lot of money and aggravation when you set up your company’s accounting system right away. And when the end of the fiscal year is here and you need to prep for taxes, it should be smoother sailing.